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Discord Support
Join our Discord support server for the fastest response times. Our community and team are ready to help with any questions or issues.
Join Support ServerEmail Support
For detailed inquiries, business partnerships, or other matters, send us an email. We'll get back to you as soon as possible.
Send EmailFrequently Asked Questions
How do I list my Discord server?
Simply click "Submit Your Server" in the navigation, fill out your server details, and you're all set! Your server will be available immediately on the free tier.
What are the different tier levels?
We offer three tiers: Free (basic listing and 12-hour bumps), Contender (enhanced visibility and priority ranking), and Champion (maximum exposure with podium placement and exclusive features).
How does the ranking algorithm work?
Our ranking system rewards active engagement, recent bumps, community quality, and tier level. It's designed to be transparent and fair, giving all servers an opportunity to succeed.
How long does support take to respond?
Responses on Discord are typically under 1 hour during active hours. Email responses may take 24-48 hours depending on the nature of your inquiry.
Can I upgrade or downgrade my tier?
Absolutely! You can upgrade or downgrade your tier at any time from your dashboard. Changes take effect immediately.
Is there a refund policy?
Contact our support team if you need assistance with a refund. We work to ensure satisfaction with our premium tiers.
Still Need Help?
Check out our comprehensive blog guides or join our active Discord community where other server owners share tips and strategies.